Transcend’s Business Process Services (BPS) offer is a relevant and innovative answer to your search for performance. We are an experienced partner in the operation of business processes and functions, in part or in full. We enable you to optimise operations, rationalise costs and introduce greater flexibility in the management of certain functions. This makes our BPS offering a real lever for transformation, whilst freeing up your company to focus on its core business.

Transcend’s Business Process Management (BPM) practice leverages our firm-wide knowledge and experience to deliver process-based solutions. Our strengths in risk and process implementations yield practical and valuable solutions for our clients in all key industries, including Financial Services, Retail, Life Sciences, Health Care, Telecommunications, Energy, and State and Local Government. Transcend’ s methodology captures, designs, and implements processes that encompass wide-ranging client issues, particularly in Compliance and Automation. Our methodologies, and technology partnerships are the foundation to helping our clients establish their process centres of excellence. We bring deep industry experience with a comprehensive suite of business process management services to drive value from your transformation initiative.

Positions filled in BPS

  • Help Desk Manager
  • Outbound Call Center Trainer
  • Client Relations Managers
  • Help Desk Technician
  • Telemarketing Sales Representatives
  • Client Service Supervisors
  • Help Desk Analyst
  • Bilingual Customer Service
  • Customer Retention Managers
  • Account Representatives
  • Inbound Retention Representative
  • Shift Supervisors
  • Outbound Sales Specialist
  • Order Processor Agents
  • Outbound Call Center Trainer
  • Call Center Agents
  • Outbound Call Center Supervisor
  • Call Center Leads
  • Help Desk Support Specialist
  • Customer Service Representatives
  • Inbound Sales Agent
  • Call Centre Team Leads
  • Customer Service Specialists
  • Inbound Call Centre Manager
  • Call Centre Supervisors
  • Telemarketing Sales Representatives
  • Inbound Customer Care Specialist